The first hour at work of the year.
“Boss, David is on line one. Would you like to take the call?”
“Hang up on him.”Now that’s the kind of answer I used to get from techs that didn’t want to talk to customers. It was their way of using the “No “ word. The power word. They would eventually pick up, but I had to talk them into it. I hated that. I’m glad those guy are gone.
But now I’m dealing with a boss that is doing the same thing.
‘Hang up on him” he said.
I thought a moment. “Sir, I don’t hang up on people.”
I could see him bite his lip. He took the call. But he came back a little later.
“You better lose that attitude” he said.
“Hey, I’m not the one telling people to hang up on people”
Against the current, we beat on.
