Saturday, September 09, 2017


A few nights ago part of my anti-virus clean up program wasn’t working right. I pay 50 bucks a year for this program. So I called the company, told them the problem. They verified my account and wanted to LAN in to my computer. I let them. The dude obviously knew what he was doing. Scrolled thru file after file. Asked a few questions like “Do you do banking on the computer? Do you make online purchases?” Well, yes and yes.

So then he downloaded a malware detection program. It says I have 93 potential threats on my computer! 93! He tells me I have BIG problems, but he can fix them. I asked him why my clean up program I paid 50 dollars for wasn’t working, which is why I called in the first place. “They are updating that program this week” he says. "That’s why its not working. But you have other problems and your computer is at risk"

Then he brings up the screen that shows me what he can do to make my computer safe again. One is $100. That fixes me. One is 150. That fixes me and gets me another service call if I need one. Then the $200 package. Its has all the bells and whistles. He again explains to me how at risk I am. So I say “let me think about it and I’ll get back to you”. He puts me on hold. Now on the line comes a fast talking supervisor. She puts on the hard sell. I cant get a word in edgewise until I finally say :

“WHOA WHOA WHOA let me slow you down. I’ve had this computer for five years. Used your basic service, which has been outstanding. Now you tell me I am at severe risk all of a sudden. I’ve had no one hack my bank, no one has charged a thin dime to a credit card, there have been no strange unauthorized purchases at all, not one. And suddenly I need this?”

‘You are at risk Mr Renfro”

“We are all at risk baby. But lets go back to the beginning. I called to ask why your program I paid 50 bucks for isn’t working. You tell me its being updated and will start working again in 3 days. But that suddenly I’m in imminent danger unless I shell out another hundred bucks. If I hadn’t called you about your program we would'nt even be having this conversation.”
And you know what she did? She HUNG UP on me! The dude was still LAN’d in and everything! 

So, I shut it down , rebooted, downloaded the same malware they did, ran a check, determined none of the 93 “Threats” were malicious, cleaned the quarantine and rebooted again.
My question is….who am I most at risk from at this point….some outside hacker or the fucking dude at AVAST that LAN’d in two nights ago?
I’m thinking I should remove anything they have on my machine and find a new provider.

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