Thursday, January 03, 2019

HELLO 2019

The first hour at work of the year.

“Boss, David is on line one. Would you like to take the call?”
“Hang up on him.”
Now that’s the kind of answer I used to get from techs that didn’t want to talk to customers. It was their way of using the “No “ word. The power word. They would eventually pick up, but I had to talk them into it. I hated that. I’m glad those guy are gone.
But now I’m dealing with a boss that is doing the same thing.
‘Hang up on him” he said.
I thought a moment. “Sir, I don’t hang up on people.”
I could see him bite his lip. He took the call. But he came back a little later.
“You better lose that attitude” he said.
“Hey, I’m not the one telling people to hang up on people”
Against the current, we beat on.

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